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jinnia · Junior Member Joined: 08 Aug 2003 Posts: 12

"'Unauthorized' charges debited against my checking account with information Prism Casino has on my bankcard."

71 'unauthorized' charges in June of this year, now in August, there has been 3 so far and with my bank investigating further into my checking account, it shows 17 more standing as pre-auth debits put against it last June waiting to go through later this month, all 'unauthorized'!

Prism keeps insisting it was not them, it was EZTP.NET, of which I might believe IF the 71 charges last June was also just EZTP.NET, but they came through as EZTP.NET, AVP Solutions (of which Prism denied at time of using, I found recently they did use them by being Graphix Softech), Selborne Ltd., Help 4 Casino.com, Casino Group, and IFund-Compecash.

Not sure about Selborne Ltd., Help 4 Casino.com, Casino Group, and IFund-Compecash. but I will before next week ending.

But I do know that Prism Casino put through the charges in June through EZTP.NET and AVP Solutions, for the phone number EZTP (1-866-968-7946) and AVP (1-888-824-6874) gave me all went to the EXACT same place, VIRTUAL CASINO. Of which I talked with a Sandra there a couple of weeks ago and she said she would help me, but now I can not contact her, a male answers phone now saying there is no Sandra working there, or he'll just hang up on me.

I am TIRED of lies, I am tired of this going on, and I am very mad at having $2840.00 (just as of August 18, there are and will be more)stole from me by fraudulant
'unauthorized' charges, this including bank charges due to these thefts.

I filed 'fraud forms' within my bank and with the new information I just discovered, I'll be taking it straight to my bank so they can bypass all the paths and go straight to the ones responsible for the theft.

Once the bank contacts and/or discovers it is them (or whoever), I will be filing complaints with the BBB, Attorney Generals Office, and any other place that handles issues such as mine. I will even be searching for a business, private or governmental, in Costa Rica itself to see what can be done.

Then Prism tries dictating to me on what I can and can't say or do about the issue I have with them by wanting me to sign a little half baked contract they drew up, saying they would pay back all money stolen plus my bank charges if I signed it.

No way would I sign it as it was wrote!!

jinnia · Junior Member Joined: 08 Aug 2003 Posts: 12

Since the 'contract' was refused by Prism they emailed to me and I amended, I can post it now:

----- Original Message -----
From: jinn
To: support@prismcasino.com
Sent: Friday, August 29, 2003 6:01 AM
Subject: ATTENTION: JOHN SHEPARD

Below is a copy/paste of the contract you sent to me with requested changes to be made::

CONTRACT AGREEMENT

This agreement is made between PRISM CASINO (hereinafter called "Company" and Ms. xxxxxxx xxxxx a.k.a. JINNIA (hereinafter called "Customer".

WHEREAS, the parties to this Agreement intend to join together to resolve issues involving forum postings and other related issues.

The parties hereby agree to the following terms and conditions:

a. CUSTOMER agrees to stop posting any thing that would hurt, ruin or degrade the name of the COMPANY.
.... 'Customer' Agrees to stop posting anything that would hurt, ruin, or degrade the name of said 'Company', ONLY on the issue herein, NOT of any other issue(s) that may occur or has occurred against 'Customer', that directly or indirectly involves such said "Company"....

b. CUSTOMER agrees to clean up the unfavorable posting that I have created in any forum, chats, media, or any form of posting boards in the past and present , and will not have any more in the future.......'Customer' request the 'Company' to Agree to her 'editing' all posts made pertaining to this issue with "All issues resolved to her satisfaction".... and all other text be removed/deleted....

c. Agrees that this agreement will be kept confidential. There will be no mention about this in any forums or posting board.... 'Customer' states there has been mention in the forum(s) that there will be a contract between said 'Customer' and said 'Company' by both parties involved. But, the 'Customer' agrees not to mention the specifics stated within this contract of what the 'Company' is requesting of her to do. And the 'Customer' also requests the same from the 'Company'.

d. COMPANY agrees to pay the amount that was double charged ...... 'Customer' requests for the phrase 'double charge' to be changed to 'unauthorized charges' for she states a few Appear to be double charges others are not..... into the CUSTOMER’S credit card account..... 'Customer' requests a valid check to be sent as payment.... by the COMPANY’S processor, so called EZTP.net..... 'Customer' requests the line stating : by the COMPANY’S processor, so called EZTP.net... be changed to read as: by the COMPANY’S processor(s)... For this would limit the 'unauthorized charges' made through EZTP.NET ONLY, Not of any other processor(s) for which said 'Company', has used, or is using that might also be involved with any of the 'unauthorized charges'...

e. That upon receiving payments, 'CUSTOMER agrees to post in the all forums or any related posting boards that she has received payment and all issues between CUSTOMER and the COMPANY has been resolved..... 'Customer' AGREES to post, "All issues has been settled with said 'Company", only in the forums for which she may have posted negative statements about said 'Company', on this issue ONLY, and only with "All issues resolved to her satisfaction"....

Noted: NONE of what 'Customer' is agreeing to will be done UNTIL she has the agreed upon dollar amount deposited AND cleared by her bank.

This agreement is made this 22nd day of August, 2003.
-----------------------------------

xxxxxxx xxxxx

Aka JINNIA PRISM CASINO
(customer) (company)

----- Original Message -----
From: support@prismcasino.com
To: xxxx@xxxxx.com
Sent: Saturday, August 23, 2003 1:48 PM
Subject: Prism Casino

Please send this thanks,

John

jinnia · Junior Member Joined: 08 Aug 2003 Posts: 12

Two days ago, I received an unpleasant and upsetting phone call from John Shepard, Prism Pitboss, he was loud in talk, saying I was lying about the 'unauthorized' charges, and he knew I was because I wouldn't send him my bank statement(s) showing them.

I had several times already told him my bank said NOT to send him anything since it was under investigation by my banks fraud department. They said to give him their phone number for him to call and they would discuss with him what he is asking for, well he refused to do that and continued calling me a liar.

So I sent an email to Tom Brailey and Michael Staw (RTG)telling them of what happened and to tell John Shepard not to be calling me again until he can learn to talk civilized.
I have not heard one word of either of them.

Now yesterday (Sat. Aug. 30) to top it all off, I received a letter from my bank asking me to close out all accounts with them within the next 45 days due to 'Risky Behavour'.

Can't get in touch with them to define 'risky behavour' and why they said that.

Could be just due to using my bankcard for online gaming?

Could be they discovered some illegal and/or suspicious activities during their investigation of this theft?

I don't know for now.

All I do know is I have lost a lot from all this.

A hard lesson learned.. I'll not play online casinos again.

One never knows if they'll fall victim to thieves from within!!

jinnia · Junior Member Joined: 08 Aug 2003 Posts: 12

I'm back just to say,

I formerly apologized to Prism Pitboss, the web master and everyone else who logs onto this other forum, for making that forum a battle ground.

I could not locate my files at time someone agreed to be the go-between. All I had was a Faxback.doc Prism sent me of my History after all this started, they wanted me to sign saying I had made certain deposits, (of which I NEVER signed). So I told all I lied, and apologized for doing so because I felt as if the people there was tired of reading about it. And my files I kept were gone.

I've since located the snap shots of my History account at Prism, and all other information also.

I now have a third party looking over the information I have.

It will make no difference on the findings now, for there has been ample time to set things up to show what certain people wants seen.

Which is fine. I'll not fight, scream or yell no more, but will post quietly of my experience(s) with certain casino(s), whether it be good or bad.

It needs to be told for players to be careful of who they trust with certain information.

And whether it be a casino, or the e-processor they use, I feel it's the casinos responsibility to make right of any wrong. since it was them who chose the processor to use.

Thank You!

Fergie · Posted: Sat Jan 15, 2005 8:16 pm Post subject:

I'm curious.

I know this thread is a little old, but how did everything turn out, Jinnia?